Cooperation terms:

1. We cooperate with shops and online stores (b2b). We do not want to compete with our customers and therefore do not sell our goods to end consumers.
2. We require a copy of your business registration certificate to open a wholesale account.
3. After registration our manager will shortly get in touch with you so we can better understand your business and answer any questions you may have about our products and cooperation terms.
4. After authorisation you will be able to see wholesale and recommended retail prices
5. We ask our customers to keep our pricing confidential.
6. Orders can be placed via the website. Once placed, your account manager will send you an invoice and contact you to finalise the order.
7. Please advise if you require goods for a specific date/event.
8. The minimum order value is/ €120/500 zl net or  £300/300USD/€300 in case of export and is always subject to pre-authorisation.
9. Please report any shortage or factory-defective merchandise within 7 days.
10. Prior authorisation is required before returning.
11. All product prices listed exclude applicable delivery costs or VAT.
12. The monetary amounts stated in relation to any applicable discounts are calculated excluding the cost of VAT or delivery.
13. In the case of shipping goods outside of Poland, the buyer will act in the destination country as the importer/first distributor that places b2c packaging on a given market and will fulfill all related obligations, if required by the law in the country of destination of the goods.
14. The lowest price in last 30 days is always equal to our wholesale special offer price (in red).

 

The offered products are intended for use by adults and children over 12 years of age.

 

In Addition 

Only ScrapBerry’s and Hobby & You brands are considered for order value discounts

All applicable discounts are stated excluding delivery costs/shipping

Payments

Orders can be paid by bank transfer or by card. We accept Visa and MasterCard.

 

Shipment

We send 90% orders within 48 business hours of receiving the payment. 

We reserve the right to have a longer time if there are a lot of orders. The delivery time is usually 2-7 working days inside the EU and up to 10 days when we send outside the EU.

Returns & Damages

- Shortage or Factory defective goods must be reported to us within 2 days after receiving the order.

- Pre-Authorisation is required prior to returning any goods.

- A 20% re-stocking fee will be charged on all pre-authorised returns for reasons other than damaged goods. Shipping fees are not refundable.

Disclaimer

- While we endeavour to ensure that the information on this Website is correct, we do not guarantee the accuracy and completeness of the material contained within in. We may make changes to the material on this Website, or to the products and prices described in it at any time and without prior notice. The material on this Website may be out of date, and we make no commitment to update such material. 

- The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which, but for these terms and conditions, might have effect in relation to this Website.

Cookies and Privacy Policy:

Version 2, May 24^th 2018

We are dedicated to protecting your privacy and personal information. All of your personal information is protected by our (SSL) encryption technology. This securely encrypts and protects all of your personal data including your name, address and credit card information so that it can't be read by anyone over the internet. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected.

We do not sell or give your personal information to 3rd parties. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use.

Cookies:

We use only 'first party cookies' (only our site can read them) to make our site operational (eg. logging in, adding products to your card). We do not gather and use cookies for any other purpose. If you don't accept our cookies policy, please change the settings of your browser.

IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy notice

This privacy notice aims to give you information on how  collects and processes your personal data through your use of this website, including any data you may provide when you use our website, purchase products from us,  contact us over the phone, by email or via live chat, sign up to any of our mailing lists or take part in a competition.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

How to contact us

Questions, comments and requests regarding this privacy notice are always welcomed, so if you have any or would like to exercise any of your legal rights, please don’t hesitate to contact us. You can contact your KA manager by emailing us, you can also write to us at Hobby and You Sp. z o.o., Lotnicza 3, 05-816 Michałowice, Poland.

Changes to the privacy notice

We may change this privacy notice from time to time, to reflect how we are processing your data.

If we make significant changes, we will make this clear on our websites or by such other means of contact such as email.

Third-party links

Our websites doesn’t include links to third-party websites, plug-ins and applications, except links to a payment services.

THE PERSONAL DATA WE COLLECT ABOUT YOU

We collect, use, store and transfer different kinds of personal data about you to enable us to sell, invoice and ship goods.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Name and contact details – this includes your name, title, billing address, delivery address, email address and telephone numbers.
• Payment information – this includes your bank account and/or payment card details.
• Purchase history – this includes details about goods you have purchased from us..
• Profile information – this includes your username and password and your website and  your basic activity.
• Marketing preferences – this includes your preferences in receiving marketing from us.
• Survey responses and competition entries
• Customer service history – this includes interactions with us over the phone, via the website or on social media.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

If you don’t provide personal data

You don’t have to give us any of your personal data but, if you don’t, you are unlikely to receive our optimal customer service experience. Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with tickets to an event or parking at our venues).

Keeping your personal data up-to-date

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with

HOW WE COLLECT YOUR PERSONAL DATA

We collect personal data from and about you when you create an account or when you update your account or from direct interactions us by post, phone, email or otherwise. We may also receive name and contact details, payment information and purchase history from providers of technical, payment and delivery services.

HOW WE USE YOUR PERSONAL DATA

We will use your personal data where we need to perform a sales contract with you or a customer care or where it is necessary for our legitimate interests (eg. accounting services), where you have asked us to or where we need to comply with a legal obligation.

You will only receive marketing communications from us if you have requested information from us. You can tell us that you want to stop receiving marketing communications from us at any time. You can do this via your account or by contacting us directly by email, post or over the phone.

We’ll process any such request as quickly as we can, but it might take a few days for all of our systems to be updated.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

All of your personal information is protected by our (SSL) encryption technology. This securely encrypts and protects all of your personal data including your name, address and credit card information so that it can't be read by anyone over the internet. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected.

We do not sell or give your personal information to 3rd parties. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use.

SHARING YOUR PERSONAL DATA

We’re serious when we say we’re committed to protecting your privacy –  so we do not sell any of your personal data to any third party.

We do, however share your personal data with certain companies who play an essential part in enabling us to provide our products, such as shipping companies, payment providers, IT and system administration providers and others who help us run our business. You can rest assured however that we require all third parties to respect the security of your personal data and to treat it in accordance with the law and we do not allow our third-party service providers to use your personal data for their own purposes.

SENDING YOUR PERSONAL DATA TO COUNTRIES OUTSIDE EUROPE

Sometimes we might need to transfer your personal data to third-party processors outside the European Economic Area (EEA) – for example, this might be required to process your payment details or provide support services. We will only do this if there are appropriate safeguards in place to make sure your personal data receives the same protection as when it is being processed inside the EEA.

 

HOW LONG WE WILL KEEP YOUR PERSONAL DATA FOR

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

OUR LEGAL RIGHTS        

You have lots of legal rights relating to your personal data:

 

• The right to request access to your personal data.
• The right to request correction of your personal data.
• The right to request erasure of your personal data.
• The right to object to processing of your personal data or to withdraw consent.
• The right to request restriction of processing your personal data.

 

If you wish to exercise any of the rights set out above or if you have any questions or a complaint, please contact us.